Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.syntaxia.com, the Syntaxia platform at app.syntaxia.com, our documentation at docs.syntaxia.com, and Nomad Engineers LLC DBA Syntaxia. For the purposes of this Privacy Policy, unless otherwise noted, all references to Nomad Engineers LLC DBA Syntaxia include www.syntaxia.com. The Syntaxia website is an informational site. By using the Syntaxia website, you consent to the data practices described in this statement.

The Syntaxia Platform

Account information. When your organization gives you access to the platform, we collect your name, work email, and organization. You sign in with a passkey or an emailed sign-in link, so there is no platform password for us to store.

Usage information. We log sign-ins, access events, and the questions you ask the platform's AI agents, along with their answers. We use these logs to secure the service, support you, and show where each answer came from.

Support requests. When you report a problem from inside the platform, we receive your report, the page you were on, and any screenshot you choose to attach.

Customer data. Our customers bring their own business data into the platform, by uploading files or connecting their own systems. We process that data only to provide the service, on our customer's behalf and under our agreement with them. The customer controls that data. If your information is in a customer's data and you want to access, correct, or delete it, please contact that customer. If you contact us instead, we will pass your request to them.

AI features. The platform's AI agents use the AI provider each customer connects, under that customer's own agreement with the provider. We do not use customer data to train AI models.

Where data is stored. Raw files are stored in Amazon Web Services S3. The production database and the application servers run on DigitalOcean in New York. Both are in the United States, and data is encrypted at rest and in transit. Only a small number of authorized Syntaxia staff can access customer data, and every access is logged.

Service providers. We use Amazon Web Services for storage, DigitalOcean for the database and compute, and Fivetran for the data connections a customer turns on. They may use the data only to provide their services to us. The current list, and where each one processes data, is on our subprocessors page.

Retention. We keep customer data for the life of the contract and delete it within 90 days after the contract ends, unless the contract says otherwise. A deleted record can remain in an encrypted backup until that backup cycle ends. DigitalOcean's backup cycle is seven days.

Website Forms

What we collect. When you use a form on the Syntaxia website, we collect your name, work email, and what you choose to tell us, such as your company and your message. We also record the page you used, how you reached the website (for example, campaign tags in the link), and your country.

How we use it. We use this information to reply to you, to send you what you asked for, such as a report, and to send you one confirmation email. If you agree to receive occasional updates, we record that choice.

Service providers. We use Cloudflare to host the website, process the forms, and store your submission and our reports. We use Basecamp to manage the follow-up with you, Amazon Web Services to send email, Google to schedule meetings you book, and PostHog to measure how the website is used. They may use the data only to provide their services to us.

Contact Information

Syntaxia welcomes your questions or comments regarding this Statement of Privacy. If you believe that Syntaxia has not adhered to this Statement, please contact Syntaxia at:

We acknowledge privacy requests within 5 business days and respond within 30 days, or sooner where the law requires. If you are not satisfied with our answer, you may contact your local data protection authority.

Effective as of: October 21, 2026